[ryall]

I completely agree, but then why do these tools exist in the first place?

I think it comes down to a few things. 1. There are managers that do not have good domain knowledge. 2. They don't have regular 1 on 1's, or anything else that good managers do.

Essentially you're assuming that all managers are good, or even competent when most of us have had experience to contradict this.

Which is essentially my conundrum: good managers won't need my service, and bad managers won't even be looking for it