| The industry desperately needs an https://www.ecomdash.com/ for both ends of the equation. A way for restaurants to consolidate all their orders into one panel. And a way for delivery drivers to be accessible to multiple apps in one route. Even better would be the companies working together to trade orders to reduce overlapping traffic and more efficiently create routes. This wont happen because its not in each apps best interest, but they should be relegated to what they actually are. A yellow pages. A middle man that connects a driver and a restaurant, and collects a referral and connection/dispatch fee. This is one of the places where government intervention could benefit restaurants and drivers. Force all the companies to speak a single protocol that can be received by any compatible pos and dispatch app. Enforce some level of interoperability. Enforced swaps of food runs might be pushing it, but it really would benefit just about everybody except the food delivery apps. If banks can credit default swap, why cant food delivery apps be more efficient on the roads? Even for the customer, I don't care which delivery app something is on, and its a pita to check them all and compare prices. I would much rather give loyalty to one that listed runs only their competitors have deals with. These food delivery service companies should exist more as a single technical contact a restaurant can call with issues. Outsourced IT, payment processing, service maintenance, troubleshooting, and ad hoc support. Restaurants having to support them all or lose business is ludicrous. As a side note, I find the Virtual Restaurant concept to be another pollution. One kitchen being able to show up in the results three times because they list themselves as three kitchens. I get why, from a marketing perspective, that it helps to brand yourself as a specific niche, but its really a cheat of the system and limited screen real estate more than anything else. |