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by blackrock 2252 days ago
I recall, this actually happened a few months ago, but with Uber.

What happened, was Uber started dropping customers that had a poor rating. Maybe they didn’t give a $5 tip, so the driver gave them a poor rating. Who knows why.

But the result is that the public, the customer in question, can no longer use Uber’s services.

This is terrifying, in that Uber wanted to eliminate public taxi services, and privatize it on their proprietary platform.

If you think this through, then what could be the potential long term effect of this?

Possibly that we as consumers, are now beholden to some random rating system, by some private company, that has the final authority to withhold essential public services from us.

And from what we have seen, these private businesses have an effective lobbying system, that can get lawmakers to draft laws in their favor.

2 comments

A few points. Uber drivers cannot see if individual riders have tipped them. They also cannot see your individual rating of them, nor you of theirs.

Policing their own platform works both ways. When I order an uber I expect a certain quality of service. ie a safe, comfortable ride. Likewise, when I drive for uber I expect people to respect my property (my car). I expect uber to fulfill both of these things so that it is a usable platform.

Beyond that, if you get removed from using uber can't you use lyft, didi, a taxi, or public transit?

I would hope that the long term effect of this is that people behave in ubers. I personally have had friends throw up in them or drunkenly harass female drivers.

> Uber drivers cannot see if individual riders have tipped them.

This is not true, I can see exactly which rides included a tip. However, I can't see this before I rate the rider so I can't penalize a rider for not tipping.

How is this different from a taxi company? A taxi company can and will blacklist your address. In fact, it may blacklist entire neighborhoods. This happens today.