I was thinking about how the government still collects a lot of forms on paper. On the one hand, it's costly and inefficient waste. On the other hand, no one from Bulgaria can sneak off with all of the VA's paper forms without someone noticing the long line of semi-trucks driving away from the building…
FWIW I have some paper forms that they couldn't reproduce when I submitted a FOIA request. It's just everything post-2000 when the web based system was first instituted.