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by bogomipz 2258 days ago
>"Documentation: After the cables were removed from the patch panel, we lost valuable time identifying for data center technicians the critical cables providing external connectivity to be restored. We should take steps to ensure the various cables and panels are labeled for quick identification by anyone working to remediate the problem. This should expedite our ability to access the needed documentation."

So they failed to label their cables? I'm sorry but this is "datacenter 101" stuff. How are none of the cables plugged into your patch panels labeled? Every colo has a label gun you can borrow! Also remote hands will gladly send you a pic of a rack or cabinet to verify what they're looking at.
1 comments
ahofmann 2258 days ago
Why is this post being voted down? It is extremely impressive what Cloudflare has done since its foundation. My company has been a customer since 2011 because of me, and yet Cloudflare looks like a nice shiny shell with the same total chaos underneath as in any small IT company I've ever had the chance to look into. Unfortunately this doesn't let me sleep well when my company is dependent on Cloudflare. Therefore we hardly use any features of Cloudflare to be able to switch to our own infrastructure at any time. As annoying as Google and Microsoft are, I can sleep better because they have their processes better under control (I know that these companies offer different products, the question of dependency remains the same).
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bogomipz 2258 days ago
There seems to be an almost unspoken rule on HN that you don't say anything critical about Cloudflare. It will almost universally be downvoted even if it's done respectfully. You will even see people fawn over their post-mortems yet still not be critical or express disappointment at being affected by the actual outage. I am not sure why this is. It is very peculiar though. It's stranger given that Cloudflare seemingly uses HN as their primary marketing channel to generate discussion about the company but somehow that discussion should only ever be positive commentary.
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