[stcredzero]

This is an example of my least-favourite type of HN story: "Devs are clever; users are stupid".

Do two things: Comprehend these stories as a description of the impedance mismatch. Design your systems with this data in mind.

To get a feel for how this feels consider the last time you took a car to be fixed and had to talk to the mechanic, or the first time you took clothes to be dry-cleaned. It feels belittling, doesn't it?

Amazing how many people and institutions encounter the mismatch and do nothing about it. It sucks. It sucks = Pain. Pain = opportunity.