[thesmileyone]

Depends what you care about more, revenue or a more humanitarian customer experience.

There's plugins like "Miserable User" available to get rid of members without offense / them knowing (unless they are intelligent).

Or you could just...ask them to be less grumpy?

"One is a hard worker and adds so much value to a different part of the site that it is difficult to envision asking them to leave." Agreed. putting up with that might be the duality involved.

[solorollo]

I think if you have a better customer experience revenue will figure itself out. Asking two people to leave will definitely cause issues. And the production of the one may not be replaceable. I was told by one of the complainers that "others will pick up the slack" except no one does. The opportunity is there. No one comes close.