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SAML (and 2FA to a lesser extent) comes with some serious support burdens on the companies offering it. There's a long tail of more or less broken SAML implementations on both the service and identity provider sides, provisioning issues, configuration issues, "Sally can't login on Tuesdays" issues, duplicated slightly-inconsistent data in IdP and Service side records issues... If you as a SaaS provider outsource your SAML integration to a third party provider like Okta or Auth0, the auth provider pricing is immediately on a "call us" tier, with a per-federation pricing in the low four figures for each company connecting via SAML. Let me just state that again, to have company X connect to my SaaS via SAML, I as the SaaS provider have to pay my auth provider $X,000 per year for the privilege, not counting the base enterprise tier pricing for the auth. |