Only anecdotal, I once tried to report a persistent XSS issue on the game "hub" pages. After weeks of going back and forth with support (this was before the likes of hackerone) the ticket was closed and the issue was ignored.
On the other hand, before they started moving to HackerOne, they fixed several issues I reported either the next day or within a week or so. Their security@ was incredibly responsive.
Now it seems it takes forever (I have reports waiting to be paid from them too, even ones they have already fixed.)
Yup. Have dozens of issues reported to security@, and responsiveness was great- usually human response same day, often in hours. H1 is veeeery slow by comparison, but, hey, I've made five figures off it so...
Now it seems it takes forever (I have reports waiting to be paid from them too, even ones they have already fixed.)