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by inerg
2252 days ago
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I was affected by this as my plan was set to renew on the fourth. I was able to contact support and get my plan going again on the discounted rate. They ended up having to cancel my subscription and probably set some sort of flag for me to get the discounted pricing. All in all while it was a bit of a pain I don't think any malice was meant in this. I'm betting they had just set the end of the renewals on the subscription to April 2020 and figured if the service is still going they would update the end date. |
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