What you need is an external status page run by someone else who is monitoring. Not sure who pays for that though, maybe they can make money through ads. What you want to know is "is it down or just me?"
Mostly what happened at that large company is customers would call their sales guy, their sales guy would call me or someone who knows and we'd tell them ;)
A few customers could call me directly too, I didn't mind that, they were good folks.
It's not a good process, but it is what naturally happens.
A few customers could call me directly too, I didn't mind that, they were good folks.
It's not a good process, but it is what naturally happens.