[masonhensley]

Imaging Bob from accounting pasted a customer's SSN into a chat thread, group or 1:1... there countless things that shouldn't be posted in chat messages to live for eternity.

Some companies build it into their systems to automatically catch and mask that data, sometimes someone has to rollup their sleeves and do it manually.

I'd wager that 95%+ of orgs have tons of sensitive customer data scattered into chat messages in Slack, Teams, Hangouts, etc that would horrify most of us here.

Check out this: - https://cloud.google.com/dlp - https://www.youtube.com/watch?v=MY3PjFpI3rE

[plexicle]

You pretty much nailed it. My CEO revealed something he wasn't supposed to. Asked my help in removing his own message at his own request. I'm the only one comfortable with this kind of manipulation (I'm CTO here) and I'm happy that there's an audit trail of it as well to keep my position honest too.

[rikroots]

This. One of my less enjoyable jobs, as an admin, would be going into the GSuite jungle to track down and delete emails and messages containing data that clients had sent to us, or one colleague had shared with another, which included personal information that we were not supposed to be storing or processing because GDPR. Or tracking down a former colleague's 1-2-1 email exchanges with a client which included a work spec, or agreement for a change request, which the client later denied ever agreeing to because they didn't want to pay the bill.

My least enjoyable job would be going into the admin to recover emails "deleted" by disgruntled employees who got wind that they were about to be let go. Why they tried to delete their emails - I'll never know. They should've realised that Google hates deleting anything from their clouds.

One of my happiest days at that job was the day I got told I didn't have to be a GSuite admin anymore and could go do some proper coding work instead.