[leetcrew]

maybe someone will come along and explain why this is insensitive, but I think if a person has access to a computer (which is not a given) and a naive search query returns (relatively short/simple) step-by-step instructions on the first page of results, it's not unreasonable to expect the person to be able to do that thing.

[pbhjpbhj]

Have you seen people doing basic internet searches? Open "the internet" by clicking the 'e' button, search Bing for Google, go to Google, type in the web address of an email someone sent you that you printed out ... I'm not even kidding.

But yes, most people can send an image on Facebook (with some coaching), so they can learn to send an image to a fax service.

What often confused these things is that people will type "send a fax" on Google, and then install the first thing recommended - those recommendations are based on 'making most profit for $company & Google' and so are often not the best system and often charge a lot c for basic services (with all the usual dark patterns).

[leetcrew]

yes, I often have to watch my father do these things. sometimes I can't handle the frustration and give step-by-step instructions, but I try to act like a TA and have him come up with the next step. usually he can figure it out himself if given enough time, he just doesn't really believe he can.

[lonelappde]

The internet is full of criminals. It's a reasonable way to expect people to find tools to access government services.