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by itchynosedev 2260 days ago
A year or so ago I had an issue with my one year old pair of headphones (QC35 II). They wouldn't turn properly on anymore (light goes on, but no sound). Reached out to the support. They asked to do basic troubleshooting. After everything failed, they sent a free replacement. They did ask to send the faulty pair back, however. Can't complain about that.