[DenisM]

I chatted with their support, and out of the box(*) they don't allow you to call out from the company phone number. So if you make an outgoing call and the callee decides to return it, it will be returned to your personal cell phone during lunch time with the family, not to your business phone with voceimail etc. In detail, they said it's case by case, and that it might be illegal if not done right(!?), so they have to "handle it with care". Obviously, I wouldn't have the patience for it.

I actually do not mind the pricing that much, but they have to deliver on convenience 100%, and exposing a private phone numbers is an inconvenience.

Also, the additional external line pricing is not posted on the site - support said it will be about $8 in most cases.

[mp3jeep01]

Hi, I handled your support question. Sorry for any confusion. Your specific question pertained to 'caller-id spoofing', which is where I believe the confusion occurred. Spoofing of a phone number which you do not own is illegal, which is the case I was referring to. Outbound calling from within the web application is not currently supported.

[DenisM]

Well, I didn't ask you to spoof the number I don't own, I asked you to spoof the number I do own. It's the phone number you (would have) sold me! Wouldn't I own it after handing over the money and becoming able to receive calls on it?

[ceelee]

Sounds like there was some confusion earlier. We are chatting with 20 people at once right now on Olark, it's easy to get lost. Please email us at [e-mail] and we'll figure everything out for you.