How is a doctor supposed to do a video consultation if the blotches on your bum, purely for example, are all blurry because the definition is less than HD?
You get most of the consultation with history, described symptoms, etc. handled over telehealth and a quick follow-up in person if you require a physical examination. The process has to cover people who call from a landline as well.
If your doctor is on the free plan, it is highly pixelated, and because they offer a hippa-compliant free plan, most providers are on the free plan.
They had a 3-4 hour outage recently. Assuming because of the number of new free users.