[Denzel]

I'm not disputing that customer interests are aligned with a business's profitability insomuch as they'll be around to continue to provide you the product or service you want. We agree here.

I'm simply wondering if there's a "your margin is my opportunity" play here where a company could devour SaaS companies by changing the distribution model. That's all. This thought has been banging around in my head for the past couple years due to a few data points, but I haven't had time to formally test the hypothesis.

That's all it is: a hypothesis that there's an opportunity here to change the distribution model to one that focuses on the customer and destroy a large number of SaaS models.

[sanderjd]

I think what you need to consider is how that opportunity looks different than the business models that SaaS overtook, and how it solves the problems that led to those models being overtaken. I'm sure SaaS isn't the last software business model we'll ever have, but your response to the list of questions read to me like it lacked understanding of why SaaS won the most recent battle.