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by qmarchi 2275 days ago
Heyo Googler here.

The problem was a mix between another cloud provider and GCP.

Dare I say, there should be little customer impact as of 13:37 PST.....

The status dashboard is going to be your best idea on information.

4 comments

Is the another cloud provider AWS? I could see tons of connection timeoutes between GCP & S3/Elasticsearch service.

Hope everything is resolved now for good.

Seems AWS, connection to gmail's smtp relay also started timing out.
Oh man I had no idea the big cloud providers have dependencies on other clouds like this.
They do not, according to the dashboard, this issue merely affected connectivity between GCP and other cloud providers.

There was a different outage yesterday, which has nothing to do with the one discussed in this thread.

Given how much trans-continental/trans-oceanic network cable the major cloud providers own, they almost certainly have special trans-cloud network traffic infrastructure. Especially since so much of "The Cloud" is within a few 10s of square miles in a field in Virginia. I can easily see how one provider could majorly disrupt another provider by accidentally breaking inbound traffic on one of those links.
The bigger issue is that there's a lot of customers where they have split cloud deployments, which means the customers hurt even if they are stable within the clouds themselves.
If you are deployed in such a way that both GCP and AWS need to be up you're doing it backwards. Multi-cloud strategy is supposed to result in the intersection of cloud failures, not the union of them.
I have heard that many companies are multi cloud as a result of acquisitions, resulting in a dependency on both clouds.
"But all of our problems are fixed by going to the cloud!"
Yeah, I see that now. Makes total sense.
This can't be real.
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