[jasonhoffman]

Hi. This is Jason Hoffman, Dean's co-founder of Textdrive and current founder at Joyent. If you're worried about your sites on the old Pendrell, then go over to support and take the upgrade that's been offered and migrate off.

[btipling]

I think maybe you should resort to an approach other than one can be basically summed up as "upgrade and/or shut up." I love node.js and by extension Joyent so please don't take this the wrong way.

Also I think I have learned from this thread that 'lifetime' service packages suck because after the company closes that deal they have absolutely no incentive whatsoever to do anything more for you as you've basically just agreed to become a burden for them forever.

[Klinky]

Wow, a comment like this makes me glad I am with Linode. Way to not value all of your customers.

[gexla]

What's wrong with offering a solution? If you are having problems with that server, allow us to migrate you to another one. Sounds fair enough to me.

[Klinky]

No, it sounds more like "you're costing us money now, so we don't give a crap about maintaining those servers anymore. If you really care about stability then pay us more money for our other service."

They should pull up the old contract, find out exactly what can be done to either terminate or transition people to the new services and get it over with. This seems like they're just letting the issue run off the rails and then when people complain that a server is down an extended period of time, a server that they paid a lifetime membership fee for, they start spouting off that these people are whiny freeloaders.

If the servers are old and rickety, migrate them to the lowest level of your new service for the same cost as what the person paid for initially, given that they've already paid in full, this would put the customer cost at $0. If you don't want to do that, then maintain the old servers and give them as much love as you would your other customers. That love includes not getting pissy in public about people whining over "free" servers, especially when they _weren't free_.

[gaoshan]

Jason, I remember you from back in the day... enjoyed your flickr series of photos where you blogged about setting up the then new Textdrive data center. That even got me to install open solaris and use it as a headless server for a while (and did not add to the downvote pounding you are taking here, FWIW). I don't see anything on the Joyent site about this upgrade offer to migrate off. In fact, I don't see a support section period. Do you have a link?