[rsgalloway]

Airbnb is simply a listing service. If you have a problem, blame the host, not the platform. My advice: book with superhosts or listings with at least 4.5 stars. Maybe you just don't like the idea of vacation rentals in general? If that's the case, go to a hotel instead, but don't advocate taking away this option for everyone else.

[jmpman]

I’ve used VRBO. Worked exactly as it should have. My first experience with AirBnB, I ended up spending $1000 more for a single hotel room compared to the cabin I thought I’d rented. Digging in more, the host had dozens of listings, and there was likely fraud involved by the host. I blame AirBnB because they should have detected the fraud and banned the host. Policing their listing service is their responsibility, and them not doing it, impacted me financially, and they didn’t compensate me.