This is a joke. They charge me for "Full HD" and don't deliver it? I just downgraded to the cheaper plan with lower definition. If that's what I'm getting, anyway...
I'm not a lawyer, but this sounds like valid grounds for a class-action lawsuit.
Their advertising touts their 4K streaming and HDR quality, but then in practice they silently downgrade most non-television devices to HD resolutions and SDR. There's a footnote in some tech support article if you know where to look, that's it.
Under Australian consumer protection law, for example, this kind of deceptive or false advertising is flat-out illegal, and comes with eye-watering fines. Telecommunications companies have had huge fines for saying their Internet is "broadband" when it wasn't qualifying, for example.
If it wasn't such an enormous pain in the arse, I would love to get the ball rolling on a lawsuit, because flagrantly anti-consumer behaviour like this needs to stop.
Look at this this way: If you ask NetFlix about why they insist on DRM, particularly when most of their content is available in glorious 4K on certain pirate-themed bays, they mumble some excuse about contracts with their content providers. However, a huge chunk of their content is made by Netflix!
That's like a self-employed person saying "Sorry, this is company policy. My boss told me I have to do this nonsensical bad thing."
Their advertising touts their 4K streaming and HDR quality, but then in practice they silently downgrade most non-television devices to HD resolutions and SDR. There's a footnote in some tech support article if you know where to look, that's it.
Under Australian consumer protection law, for example, this kind of deceptive or false advertising is flat-out illegal, and comes with eye-watering fines. Telecommunications companies have had huge fines for saying their Internet is "broadband" when it wasn't qualifying, for example.
If it wasn't such an enormous pain in the arse, I would love to get the ball rolling on a lawsuit, because flagrantly anti-consumer behaviour like this needs to stop.
Look at this this way: If you ask NetFlix about why they insist on DRM, particularly when most of their content is available in glorious 4K on certain pirate-themed bays, they mumble some excuse about contracts with their content providers. However, a huge chunk of their content is made by Netflix!
That's like a self-employed person saying "Sorry, this is company policy. My boss told me I have to do this nonsensical bad thing."
It's just absurd.