All you need is a handful of small court claims to wake Netflix up. They'll spend a magnitude more on sending Netflix employees to represent them, than all these prorated refunds would cost.
The idea of many small claims "waking up" a company is nice in theory, but not reality. In reality, the entity being sued asks the courts to consolidate them into a class action, that's part of why class actions exist, because it makes very little sense to have to play out the same legal case a dozen or a hundred etc. times around the country.
I'm sure a law firm somewhere is already looking to form that "class" and rake in their % of a settlement, and I'm sure Netflix understands that and has factored it into their plans, so it's all a moot point except that at some point in the next 3-7 years you'll get a $5 service credit. Maybe.
Also, most contracts have a "force majeur" clause that would cover this sort of thing. And even if it didn't, if enough businesses start having to modify or breach service agreements in these ways through a world-wide crisis then governments will step in and legislate them out of liability. There won't be too much sympathy for the "victims" of Netflix either. Not from the public at large, especially those who lose friends or family to the pandemic, over someone's pixelated experience of End Game or The Office. I know people who are sick, one closely, and I don't know if they're going to survive. Suffering through SD quality (or worse!) isn't what I concern myself with at the moment.
I'm sure a law firm somewhere is already looking to form that "class" and rake in their % of a settlement, and I'm sure Netflix understands that and has factored it into their plans, so it's all a moot point except that at some point in the next 3-7 years you'll get a $5 service credit. Maybe.
Also, most contracts have a "force majeur" clause that would cover this sort of thing. And even if it didn't, if enough businesses start having to modify or breach service agreements in these ways through a world-wide crisis then governments will step in and legislate them out of liability. There won't be too much sympathy for the "victims" of Netflix either. Not from the public at large, especially those who lose friends or family to the pandemic, over someone's pixelated experience of End Game or The Office. I know people who are sick, one closely, and I don't know if they're going to survive. Suffering through SD quality (or worse!) isn't what I concern myself with at the moment.