[jessaustin]

Aren't we talking about Europe?

[pbhjpbhj]

Yes. Did they ask for a refund for unused services as part of their cancellation? It sounded more like they were just moaning (my fave past-time!).

The "Europe" qualifier seemed necessary as many people on here aren't in Europe.

[samatman]

Many people here aren't in America either, but from the American perspective:

You have a right to demand partial refunds for service outages. I once spent several hours of my life getting a <$5 credit from Comcast for a day-long outage.

They sent a tech over to install a new router and I enjoyed faster, uninterrupted service for the remainder of my tenancy, so I count it time well spent.