[Angelwings93]

that's fine, but how is that a retort to giving someone their money back after you can't provide that service anymore

[afarrell]

It's not a retort to that -- It's a retort to the person asking for their money back.

It is saying "what you are upset about does not matter. Don't bother someone else with it", which is both an insult and correct.

[lorenzhs]

It's not Netflix that can't handle the load, though. It's your ISP. If there's anyone to be angry with, it's them.