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by jhanschoo
2288 days ago
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I don't think you understand what "bad faith" means. Bad faith refers to signalling that they will act in one way without any intention of following through. When a non-refundable booking is made, both sides understand that the correct way to follow through is to not have a refund, should circumstances (not caused by the hotel) arise where the customer could not end up staying in the hotel. Hence there was no bad faith on the part of the hotel. |
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