[lmartel]

Nonrefundable rates are not marketed as a bet against global catastrophe. They're a commitment that you won't change your mind.

This epidemic is more similar to the hotel burning down. I would expect my money back in that scenario and do whatever I could to retrieve it.

[listenallyall]

No, they are marketed as "non-refundable." As in, you don't come, you don't get a refund. End of story.

With that said, many hotel chains and airlines have suspended their typical non-refundable rules, so a simple phone call would likely suffice.

[hrktb]

You had to explain what “non-refundable” should be interpreted as. I think we can agree different people will have different interpretations.

I’d also expect any terms in the actual ToS defining “non-refundble” to get void in front of a judge in this specific cases if this was really pushed that far.