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by eajacobs 2292 days ago
I may be biased, but I work at a competing processor called Adyen. We process payments for many of the world's leading e-commerce companies (Uber, Netflix, Spotify, FB, MSFT, etc...).

Merchants switching to Adyen from Stripe generally experience increased performance (higher authorization rates, no downtime), and more transparency into what's going on with their transactions. We've put a lot of effort recently into making our APIs and documentation more developer-friendly-- an area where we know Stripe excels.

Feel free to reach out directly if you'd like more info! eric [dot] jacobs [at] adyen [dot] com
2 comments
jesterson 2292 days ago
As someone who can compare Adyen and Stripe, I must say Eric is mostly right - initially I was hesitant choosing Adyen but on practice it happened to be a very robust platform allowing more fine-grained analysis of our transactions comapred to Stripe.

On the other side of the coin, as the moment we were working with Adyen it totally sucked during initial phase. It took ages till we started processing because someone on Adyen side said but didn't do, then did but didn't update, etc. I had to escalate issues to Eric :) However once it was sorted out, I couldn't complain at all. Hope you guys managed to get processes run more smoothly now.

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lucb1e 2292 days ago
That text "merchants switching to $us from $competitor experience $benefits" sounds very marketing-y. I can't find it literally on your website (I expected this to be the description on the homepage) so it does seem to be your own words. Is this statistically measured and somehow controlled for any new feature on the site / newsletter going out, your personal experience, or from some sales kit?
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rupert1234 2292 days ago
He didn't publish a science paper. It's a specific claim and you can easily call Adyen customers and find out if it's true. It's not an outrageous claim and he goes on to acknowledge said competitors strength in another area. FWIW, if you've spent time in payments you will know his claim isn't bogus. It might be pretty close these days, but it's far from a bogus claim.
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