[splonk]

Yeah, I'm not going to say United is some shining beacon of a company, but all I'm seeing here is that somebody representing a company that "book[s] a lot of travel" doesn't seem to understand how fare classes work. I'm not saying it's impossible that United is pulling a fast one here, but this blog post does not show sufficient evidence one way or another. If this showed up in my inbox as a bug report, I'd send it back to QA with a request for more information and reproduction steps.

(Former travel industry person who triaged way, way too many bug reports about fare differences when changing flights)