[cs02rm0]

What's wrong with voice is that you lose a load of communication nuance. Depending on the tool and how people connect it can be difficult to tell who's even talking.

I work for a company where their policy is that you try for video chat first and degrade to voice then synchronous text then async. It keeps it as close to the feel of being in an office as possible.

I was pretty sceptical at first but the proof for me is when you meet a colleague in real life and don't realise you hadn't actually met them before. That doesn't happen with voice.

10 years on, I'm back in an open plan office at the moment temporarily and finding it painful that you can't just have a one to one chat across the office, that post its suck compared to online tools for certain meetings, that you can't see someone a couple of rows away doesn't want to be disturbed.

And I have to commute for an hour each way for this degraded experience.