[dwild]

The intention isn't bad, for sure, but the impossibility to apply the advice (even the article itself partially mention this) make it a bad idea.

We simply can,t be responsible for all the empathy required.

Here's my takes on this:

> The System had sent an automated email now that some school administrator had signaled that my roommate would not be returning that semester.

That guy should have be aware of the implication of his actions and he should have been the one responsible to apply empathy in this case. It's not the responsibility of the software to be designed for empathy, all its does is execute preprogrammed actions to make life easier to the one responsible to do theses actions. If theses actions weren't the correct one based on a situation, then the one responsible to do them should do them, that's it.