[hrktb]

Isn’t that “solved” by the friend going to the administration and discussing the issue with a human to have the situation properly handled ?

I feel it’s like blaming your roomba for running over your graduation certificate when it could have recognized it and paid due respect. Automated systems are a thing now, and the mail was explicitely signed as coming from automation, with a neutral and polite enough language. We should accept it as it is IMHO.

[HarryHirsch]

No, we should not accept suboptimal outcomes from automation and we should insist on properly designed processes. Automation should serve the students and faculty, not university administration, who can say they've shaved so-and-so much off this cost center that is student housing. The most worrying thing is that the administration had student deaths before and still continues to give offense.

[uk_programmer]

Offence can only be taken and is wholly subjective as this whole thread has proven. It is unfortunate that this caused her upset but it was neither the intent or at all cause of it. The cause of her upset is the fact that her friend had passed away. She could have been reminded of her bereavement from something entirely different.

[hrktb]

I totally agree with you when it impacts people’s security, privacy, goods or money.

I am less intransigent when it comes to potentially hurt feelings.