[lucasbmccoy]

"A lot of times people have trouble translating percentages into real numbers. She had also been wronged by being charged 5% more than she should have.

However if she had thought this decision out in the terms that we just have, I doubt she still gets that refund."

Hindsight is always 20 20. Still once you here someone say they have to get a manager involved you know it's going to take at least a few minutes.

[MikeMacMan]

Sure, but by that time she had already committed to getting her money back. People don't constantly re-evaluate their decisions as new information comes in. They're not machines.