[cfinke]

> I'm sure to this lady her time is worth much more than $1.48 per hour

Sometimes, it's the principle. During my wife's last pregnancy, our insurance company would overcharge us by $20 for every single pre-natal checkup; we debated the merits of calling in (every time), sometimes spending up to an hour getting through the phone tree to the person who could correct the error, and we decided that even if we theoretically value our time at more than $20/hour, we'd rather not let our insurance company slowly squeeze money out of us that they weren't entitled to.

[lucasbmccoy]

>our insurance company would overcharge us by $20 for every single pre-natal checkup

I think I would do the same in your situation because it's multiple occurrences.