[khawkins]

I agree it was reasonable, but it was written such that it was very recognizable as a non-human automated system response. I'd make the case that the message should go even further to seem like a robot, because few empathise with mindless automatons. For the same reason, it's not clear that serious emotional damage occurred. It wasn't cruel or unsympathetic, it was a machine going through its motions.

I think it was a simple oversight on behalf of system administrators.