[wyclif]

Thanks for saying this. Before I read your comment, I thought they were selling opened box or used Steelcase chairs, but 100% authentic. There's nothing on the site that I could find that discloses that parts of the chairs are not authentic. If that's the case, it's super shady of them.

[cpr]

I've been dealing with them for years and never saw anything shady. Perhaps the GP got unlucky and was unwittingly sold chairs with replacement parts.