[mr_isomies]

Once I bought a Casper mattress, king size, something like $800. Got in touch a few weeks later to return it, it was too big for me. They said here's your RMA, print it and send it back no question asked & you get a refund.

Well, the mattress comes rolled up in a box, but obviously cannot be put back in the box. It was impossible for the FedEx guy to fit it anywhere in his truck.

No problem they said, find a local charity and donate it, we'll issue a refund. In the end, I didn't even have to give them a proof of anything, and they sent back the money, no question asked.

I'm not one to worry about other's businesses, but at that moment I felt like I was part of a very big scam that I didn't fully understand. This was 3 years ago.

[atombender]

This was written about in a recent FiveThirtyEight article: https://fivethirtyeight.com/features/what-happens-to-your-ma....

HN story: https://news.ycombinator.com/item?id=22376248

[stevewodil]

That's not a scam. They can't do anything with the used mattress anyways, so it's just as easy for you to dispose it for them.

Basically mattresses are highly inconvenient to ship back once opened so it's cheaper for them to just say keep it and have a likely happy customer than make them go through the hassle of getting it back to the company only to have it burned or donated anyways