[SpicyLemonZest]

In my experience, those kinds of support contracts are mostly valuable (and mostly intended to be valuable) as a way to shove your foot in the door at large companies. Often they're not valued at all, and exist just as a legacy from when the company was younger and any sale was a good sale. It's not surprising to me that an incoming lead whose first question is "what are your prices" would be considered a waste of time.