[eberyvody]

blaming the user does not feel like a winning strategy, idk. totally agree that it's a bad tool.

a previous team i was on used github issues with a labeling system then switched to jira when we wanted to "get serious". my est is that we had a 50% decrease in issue quality and it shifted from 50% -> 90% of issues written by PMs and managers vs ICs who had a finer grained understanding of high leverage (impact/effort) tasks. i really do blame 1) the shittyness (er... "complexity", er... "power") of the UI and 2) the strict sprint-gaming behavior it encourages. i love a strong PM/EM for directing the team towards business value, but less so for enumerating and prioritizing the micro-tactics to get there.

edit/disclaimer: i admit i'm super biased, but i've thought about this a lot working on a competitor of sorts.