[scarface74]

We are a smallish B2B SAAS company where new clients (whales) can add 5% to our revenue and enough load to our servers to need to monitor and add resources.

The first few weeks before and after a major go live, especially if there is new functionality, management will expect their team leads/single responsible individuals to respond immediately. Even if they don’t say it. The CxO’s, sales, and implementations folks will send you an email then immediately send you a Teams message asking you did you get the email and if they don’t hear from you, call you on Teams.

On the other hand, most days if it isn’t a major client issue, it’s mostly like you said, there isn’t a real expectation of an immediate response.