[chrisandchris]

There‘s a wide variety of „requires action“. It might be that it‘s fine to act within 1 hour or within 10min. Both deserves an alert, but only one requires you to immediately stop your coffe break...

In an ideal world, I agree. But sometimes an automated system can not perfeclty decide about the severity of an alert which leads to some alerts being ignofed, which is fine.

[sparrish]

If an alert doesn't need action for 1 hour, the alert should happen 1 hour later.

Alert fatigue is a big problem in the sysadmin/devops world.