[yang10pan]

To provide a non-coding team perspective. Having an internal database of documents with search capability is critical for explicit knowledge , whether custom built or simply something like google drive. Having a formal process around adding to and updating this store of knowledge is also critical.

For tacit knowledge, the traditional form of transfer is simply interaction in the course of work. having a searchable archive of conversations is valuable. In most organisations, people are only able to search their own emails but not others. Chat is helpful for finding institutional knowledge around simple problems but not optimal for deeper and more thoughtful discussions that tackle larger issues. This is why I’m currently working on TribePulse, an internal discussion platform, designed to surface and capture institutional knowledge.