[gerdesj]

I'm hiring all sorts - it's an IT consultancy. We only have one f/t software dev. We do have a helpdesk with 1st - 3rd levels, a datacentre that wont set the world on light but is watched like a hawk and quite physically secure: a bijou cloud if you like.

The vast majority of MCSEs I've seen are the result of a boot camp. The questions and answers are rather contrived. The only worse quali I can think of now is the VMware VCP (memorise the maximums and a load of other rubbish) I've got a VCP myself for 6.0 I think. Its bollocks. I wrangle vSphere clusters all over the UK and I think the qualification is absolutely rubbish. I'm also QUEST accredited - that's better than the others but still pretty naff.

I'm the MD but I still do levels 1-3 on the helpdesk, as do my two other partners in the firm. This isn't some sort of micro management thing: the helpdesk is a good litmus style test for what is happening in the firm, quality wise. I still get a kick out of telling someone who requests escalation of their problem that it can't go any further. I don't do it too often but when I think that a customer (rightly or wrongly) is at their wit's end and me de-cloaking might help their stress levels, then I deploy that strategy. Some of the responses I have had are absolutely priceless and make the job (and life) a better place.