[iforgotpassword]

> Are you suggesting companies spend 10x on manual user research?

if they want to make their product better, that's what they should do, instead of drawing wrong conclusions from the limited data that telemetry gives you.

> Are you willing to pay more for a product because of increased costs to understand what users actually want?

It's your business. Add telemetry, have it turned off by a significant amount of your users which might not be an average representation of your user base.

So your go ahead and optimize for a biased subset, maybe even interpret some of that data wrong, and before you know it, for iterations later some fancy startup is stealing the show, because they simply read all the detailed complaints about your software on reddit and HN instead of jacking off to analytics data.