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1. Incorporate documentation updates into your definition of done - at the task, sprint, and project level.

2. Always have an agenda. Always have someone taking notes. Notes must be reference-able (public slack channels count, wiki is better, email doesn't).

3. The first item on all new hire's onboarding: every time you learn something that's not in the documentation, or incorrect, update it. You will be explaining this to the next new hire.

4. Hire a journalism major intern to conduct interviews and cultivate archives.