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by roblabla
2306 days ago
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Yes, I expect them to do manual user research. And “making the users pay” is the wrong way to frame this - product pricing and labor aren’t that tightly correlated. Besides, When we bought magazines the editors didn’t know what stories people were reading or what words you were spending more time reading. When you buy a tool the manufacturer doesn’t know how you use it. Why software gets a free pass at getting all that data for free without asking is beyond me. What I expect are for regulations to eventually hit this industry. |
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this is the reality of how businesses operate.
> product pricing and labor aren’t that tightly correlated.
If you're the staff accountant, sure. You're technically correct.
If you're the CFO and I'm trying to convince you we need to spend $1M on user research instead of $100K, you can be sure this is taken into account when modeling monetization strategies to recoup R&D costs.