[sschueller]

I wonder if I can convince the SBB to refund my Non refundable Super Saver Ticket I purchased for the Geneva Auto Show.

[spreiti]

It will be refunded with the refund reason "Goodwill".

(I work as a Software Developer at SBB and work on the system that does the refund process)

[curiousgal]

I love these small coincidences that remind us of how small the internet has made the world!

[simplecto]

Agreed! HN and some subreddits are unique in this way. This is what keeps me coming back...

[maweki]

The DeutscheBahn said it will refund all tickets originally purchased to travel to events cancelled due to coronavirus.

[bestest]

I believe it's a _force majeure_, so usually no refunds, unless a goodwill policy is intact.

[philshem]

In this case travel insurance would be valid. It's not required, but many if not most Swiss residents have policies.

[hocuspocus]

They usually do but charge a 10.- processing fee, so it's rarely worth it.

[_xoo]

I got some tickets refunded in the past. They were quite courteous with special cases.

[philshem]

I've even gotten a hotel costs reimbursed when my "guaranteed" train connection couldn't be made.