Hacker News new | ask | show | jobs
by RealStickman 2304 days ago
> 2. They demand full support from game devs, despite only making up an absolutely tiny fraction of the customer base. They routinely make up less then 0.1% of sales (!), but cause 20%+ of support tickets[0]. No sane business in the world would sink 20% of their support budget into 0.1% of their revenue.

There's also the opposite story told by some indie devs, where linux user actually make up a significant portion of sales and also provide very technical support requests/bug fixes. I'll see if I can find the article where I read this somewhere.