[mariomariomario]

If you read his blog you would know that he is very much so a customer. To quote his blog verbatim "Because Cloudflare deleted my domain registration I can't change the status from clientTransferProhibited through their dashboard so I don't think I can even leave."

He registered his domain through Cloudflare Registrar, a paid service. I'd be concerned if my domain registrar told me to head to the forums for support for tld level issues that only the registrar can solve.

[leonardteo]

Ok but I still don’t get why the op complains about it so publicly the same day (likely immediately) after submitting the ticket without even giving the company a chance to triage and resolve the issue. (Yes he apologized) He paid $10 for a .org domain, which for Cloudflare is at cost. Goodness... It’s not like Cloudflare is refusing him support, just that he’s not on a tier where someone will respond in real time. In any case, it’s resolved for him now and he got the attention of the CTO (maybe I should try some public outrage sometime instead of paying for ent support heh!)

Also I think there’s an issue with what the expectations for support is for. The Cloudflare service itself - the DNS, DDOS protection, ssl, CDN, etc are all premium services with a free tier for kicking the tires. As far as I understood in the post, the OP was on that free tier but had registered the domain on Cloudflare (which was probably the added complication).

Sidebar - AWS offers no support even if you’re a paying customer - support is an additional product you have to add on and it is a percentage of your overall usage bill, even if you don’t contact support...

[pingyong]

>Ok but I still don’t get why the op complains about it so publicly the same day (likely immediately) after submitting the ticket without even giving the company a chance to triage and resolve the issue.

Well the blog post isn't really primarily about his specific issue, it's about the systems being severely lacking. A ticket won't resolve that issue.