[kortilla]

No, normally you didn’t have to know someone in the C suite to “get business done”. That’s totally unscalable.

What’s a recent development is the complete lack of support when shit goes south. Back when you were interacting with real reps you had people that could see when stuff was obviously wrong and escalate appropriately.

[cabaalis]

Did I say anything about C-suite? Your point is nearly word for word the same as mine, I'm not sure why you're replying as a refutation.