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by thaumasiotes
2302 days ago
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The policy of the company I worked for was only to dupe to closed issues if those issues were Resolved -- if the duplicate issue was already closed Informational or N/A, we just closed the new one with the same status. This has advantages in avoiding researcher confusion, as illustrated here. But that was a company policy, not an H1 policy. It's perfectly possible to dupe to a closed issue. (And of course, it's also possible that you get duped to an open issue which is later closed N/A, though that's pretty awkward. You kind of hope for N/A issues to be closed right away, not to stay open for long periods.) And not duping to closed issues causes other issues -- it meant always having to leave an internal comment citing the other issue that this one was secretly a duplicate of. |
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Not applicable typically means the reporter is free to try to argue that is in fact applicable, but by stating it's both duplicate and N/A neither the second reporter nor the company will spend further time arguing back and forth, as even if the issue was applicable the credit would go to the original reporter.